Queueing Theory: Why the Other Line Moves Faster

In this video, Bill Hammack breezes through an introduction to basic queueing theory, the discipline established by Danish mathematician Agner Krarup Erlang. (Yes, the Erlang programming language is named after him.)

In this era of parallel and distributed systems, I think queueing theory is actually a very important area for programmers to be familiar with, but Bill’s explanation should be accessible even to a non-technical audience.

Why the other line is likely to move faster